PRIVACY POLICY

Last updated: 12/11/2025

 

1. Introduction

At Roblesabana Coffee, we are committed to protecting the privacy and personal data of our customers. This Policy explains how we collect, use, and protect your information in accordance with Law No. 8968 on the Protection of Persons with regard to the Processing of Personal Data.

 

2. Information we collect

We may collect the following data:

First and last name
Shipping and billing address
Email
Phone
Payment information (through the BAC gateway)
Purchase history and preferences

 

3. Purpose of processing

The information collected is used to:

Process orders and payments
Send confirmations and updates about your purchase
Provide customer support
Send promotions or news (if you expressly authorize it)

 

4. Information security

We implement appropriate technical and organizational measures to protect your data. Transactions are processed through BAC Credomatic, ensuring security via SSL/TLS protocols and PCI-DSS compliance.

 

5. Cookies

Our site uses cookies to improve the browsing experience, analyze traffic, and remember preferences. You can configure your browser to reject cookies, but some features may be affected.

 

6. Data sharing

We do not sell or transfer your personal data to third parties, except when necessary to:

Process payments (BAC Credomatic)
Manage shipments (courier companies)
Comply with legal obligations

 

7. Data subject rights

You can request access, rectification, deletion, or update of your data by sending a request to: info@roblesabanacoffee.com

 

8. Policy changes

We reserve the right to update this Privacy Policy at any time. We will notify changes by posting the new version on this page.